Petersen Plumbing Inc

I really wanted to like these guys and they were a candidate for my long term plumber in Grand Rapids. However, on a simple stove installation they ended up billing me more than the cost of the stove! They didn't install the anti-tip bracket and had to go back to do that (after a round of phone calls). They adjusted the bill by a small amount, but it was still a good deal higher than the original quote and significantly higher than other companies I've worked with since. Added a star for the work being acceptable but it took way too much effort on my part, and at an unfair price point.

Just the very best. They had the Moen parts I needed and told me exactly what I needed to do make the job turn out perfect. I have been free dealing with them for 10 years and every job has turned out A-1.

They have been a lifesaving help for me and my family for decades! awesome people and great products!! I buy all my plumbing devices, fixtures and supplies from them to help keep them from being run out of business by the big box wolve stores always lurking in the shadows with cheap prices and inferior products!!

i have gone there many times. Great guys always get me what i need. Fair pricing also. They know there plumbing.

Scammers. Showed up to my house trying to work on the sink when I never scheduled a service. The guy was at the wrong residence. They proceeded to send me a $200 bill. I called them to dispute it and left message after message. I never got a call back.

I would give 4.5 stars if I could. I was able to get a non-emergency appointment very quickly. The person the phone was able to answer my questions and guide me through the process. He explained the truck fee and labor per hour cost which helped me estimate the cost before hiring them. The man who came out is a pure craftsman. He did everything right. He pointed out everything that the previous guy had done wrong and explained why it's wrong and why the right way is right. He cleaned up after himself, he was a great conversationalist, he was patient with my questions. They've been in business for 97 years and for good reason. However, two small minuses. I understood the appointment to be at 9am. At 9:30 I got a call asking if it was OK to head over. Second, I was expecting the work to take about 2 hours. Instead, it took about 4 hours because of uncovering new problems (not his fault). As such, the work cost about double what I was expecting. I just wish he would have given me the estimate before he started because I wouldn't want a family on a tight budget to be surprised by extra cost for a non-emergency fix. Overall, very pleased. I will definitely be hiring them again.

These guys do excellent work and they're very knowledgeable. Their store has lots of hard to find stuff at great prices. If they don't have it they can help you get it! I will be back for all my plumbing needs. Thank you!

I called to have 2 leaky faucets fixed. The plumber came and broke the handles on the one faucet but at least he fixed it. The other faucet he took apart and replaced parts but the faucet still leaks. They charge me $184 dollars. There was a service call fee of $53, there business is 5 miles away from me. They also charge me about $50 for parts. I thought that that was expensive since they only fixed one faucet. I called them to give them a chance to correct it. He said they could come back out and I said that they would probably charge me again and he didn't say anything. He kept saying humans make mistakes. I completely understand this but they should correct it. I was not happy and will not use them again.